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One desk, one inbox. Tell us what is wrong and where, and we will fix it and say so on the page.

Before you write

Three things we cannot help with.

We are not an operator. We cannot open, close, unlock or verify an account, and we cannot see, release or chase a balance. Only the licensed operator can, and its support team is the right first stop.

We cannot handle a dispute for you. Complain to the operator first. If you are not satisfied, the operator must refer you to its approved alternative dispute resolution provider free of charge — the route is set out in its terms.

We do not offer advice on how to gamble. No tips, no strategies, no predictions. We review brands and publish licence records; that is the whole remit.

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